Every tasting room, taproom, restaurant, and retail floor deserves a second set of eyes on the operation. We work alongside your team to find the parts of your setup that haven't kept pace — your software, your guest experience, your revenue strategy — and hand you a clear plan to bring them forward.
Paying for programs that overlap, duplicate, or sit unused
Guests who visit once and never come back — no membership, no mailing list, no second visit
A tool you bought two years ago that nobody on your team actually uses
Events that fill seats but don't build loyalty or repeat visits
Manual data entry eating hours your team doesn't have
Staff who don't know how — or when — to close a sale
Every engagement is built around what your business actually needs — not a template.
Every engagement starts on-site. We walk your operation, talk to your team, and map everything — from the programs you're paying for to the way a visitor decides whether to buy.
Through a structured evaluation, we identify where your software is costing you more than it should, where your operations are leaving revenue behind, and where the two connect. We scope the engagement around what your business actually needs.
Your Cohort Analytics Playbook is a custom deliverable — not a report that sits in a drawer. Depending on your engagement, it covers your software systems, your operations, or both: what to cut, what to fix, what to build on, and what to do over the next 12 months.
We're not consultants who read a blog post about hospitality last year. Zach has spent 15 years inside wine and beverage operations. Madeleine has spent years turning first-time visitors into regulars. Together, they cover both sides of what makes a tasting room, taproom, or retail floor run — the systems and the experience.
Zach is a Certified Sommelier, Certified Specialist of Wine, and certified software engineer with an MBA in progress and 15 years inside American wine and beverage operations — from California to Connecticut to New York City, and home to Long Island. He's trained tasting room and restaurant staff in hospitality, built e-commerce systems that increase sales year over year, designed membership and loyalty programs that retain customers and grow, and watched enough businesses lose money to the same fixable problems that he built Cohort Analytics to fix them. You'll find him in the field, leading every on-site engagement himself.
Madeleine spent years running events for her micro cinema in Queens — managing ticketing, guest flow, vendor relationships, staffing, and the moment a first-time visitor becomes a regular. At Cohort Analytics, she brings that same discipline to every client: building events and programs that convert guests into members and return visitors, leading wedding consulting and business development, and shaping every piece of marketing and copy that carries the Cohort name.
One hour — on-site or remote. We look at your software, your operations, or both, and tell you what we'd fix first. The cost of the 1-hour evaluation applies as a credit toward any engagement.
Want to see where you stand first?
Take the Free Operations Quiz →Get a scored breakdown of your software, operations, and business awareness in under 5 minutes.
Some businesses need their software cleaned up. Some need their guest experience and revenue strategy rebuilt. Most need both. Pick the track that fits — or let the 1-Hour Evaluation tell you.
Think of it as having a partner on call. We work in tandem with your operation so that when something shifts — a new system, a staffing change, a seasonal pivot — you're not figuring it out alone. We'll be available when you need us.
Monthly check-ins, playbook updates, vendor management, and on-call support.
Monthly guidance, Playbook updates, seasonal planning, and membership program management.
Full ongoing support across both tracks, both deliverables kept current.